Frequently Asked Questions

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How do you protect my privacy?

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At TOV Trauma Recovery Services we take client confidentiality very seriously and adhere to all regulatory guidelines as outlined by the British Columbia Association of Clinical Counsellors (https://bc-counsellors.org).  We keep all client information confidential and do not disclose any information to any person or organization without prior written consent from the client.  

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We aim to be completely paperless and maintain all client records on secure cloud services that are compliant with the Personal Information Protection Act (PIPA). Client records are maintained for seven years after the therapeutic relationship has expired.  After seven years, the client's file and all corresponding documentation will be deleted and destroyed.

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For more information on this, please see our Electronic Communications Policy

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What should I expect?

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The free 20 minute consultations provides you with an opportunity to meet your potential therapist to discuss your goals and review a potential treatment plan, as well as determine if you both feel you are a good fit.​

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You should expect your therapist to create a warm and safe place for you to come and work towards your therapeutic goals.  Therapy is a dynamic and collaborative process, not a prescriptive one, so  you can expect your therapist to create a treatment plan that is individualized to you and your needs. A typical trauma treatment plan will include psycho-education on the physiological and psychological impacts of stress and trauma; an overview of trauma specific treatment protocols, and in-session coaching and practice of relaxation and self-regulation exercises.  Other goals for therapy may include processing traumatic memories; improving cognitive functioning as well as interpersonal skills; optimizing physical health and well-being; goal setting etc...  Your therapist will support you in implementing tools and strategies to help you cope with stressors and improve your day-to-day functioning and overall sense of well-being.  
 

How long are the sessions and how much do they cost?

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Individual counselling sessions are $160 for 50 minute sessions and 80 minute sessions will be available for $215.  

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Will my insurance cover my sessions?

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Many extended health plans do cover both Registered Clinical Counsellors as well as Canadian Certified Counsellors but please check your coverage as some plans only cover therapy sessions with psychologists.  

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Cancellation/No Show Policy

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Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice will be charged a late cancellation fee while clients who do not show up for the appointments will be required to pay 50% of their full session fee. Cancellation fees must be paid in full before subsequent sessions can be booked.

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Payment  Policy

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Individuals or corporate clients without a valid third-party written agreement in place are required to pay session/service fees prior to, or during the session. Any outstanding balances must be paid before subsequent sessions can be booked.

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Payments can be processed via credit card through the booking site or sent via e-transfer to info@tovtraumarecovery.com. Please discuss payment methods with your therapist.

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Services billed to a Third-Party are subject to different rates and/or administrative fees. Note that third parties such as ICBC, WorkSafe BC, and other insurance carriers do not pay for late cancellation or no show fees and as such these fees will be billed directly to you and will need to be paid before subsequent sessions can be booked.

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Virtual Sessions.

At this point in time all sessions will be provided via telephone or video calls.  While some may be concerned that the virtual experience cannot deliver the same quality of support as in-person sessions, we encourage you to book a free consultation as you will see that there are some benefits of conducting counselling sessions in this format.  Also please note that video sessions can be easily accessed via smart phone, tablet, or computer.