Frequently Asked Questions

​

​​What should I expect?

​

The free 20 minute consultations provides you with an opportunity to meet your potential therapist to discuss your goals and review a potential treatment plan, as well as determine if you both feel you are a good fit.​

​

​You can expect your therapist to provide a warm, safe, and supportive environment.  Therapy is a dynamic and collaborative process, not a prescriptive one, so you can expect your therapist to create a treatment plan that is tailored to your unique needs.

​

Trauma-focused therapy may include psychoeducation on the effects of stress and trauma, an overview of evidence-based treatment approaches, and in-session coaching and practice of relaxation and self-regulation skills. Additional goals may include processing traumatic experiences, improving cognitive and interpersonal functioning, supporting physical health and well-being, and clarifying personal goals.

​

Your therapist will work with you to develop practical tools and strategies to manage stress, improve daily functioning, and enhance overall well-being.

​

How long are the sessions and how much do they cost?

​

Individual counselling sessions are $160 for 50 minute sessions and 80 minute sessions are available for $215.  

​

Will my insurance cover my sessions?

​

Most extended health plans do cover sessions with Registered Clinical Counsellors but please check your coverage as some plans only cover therapy sessions with psychologists.  

​

Cancellation/No Show Policy

​

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another client. As such, we require 48 hours notice for any cancellations or changes to your appointment. If you change or cancel a session with less than 48 hours notice will be charged half of the full session fee.  If you do not show up for the appointments you will be charged the full session fee. All fees and outstanding invoices must be paid in full before subsequent sessions can be booked.

​

Payment  Policy

​

Individuals or corporate clients without a valid third-party written agreement in place are required to pay session/service fees prior to, or during the session. Any outstanding balances must be paid before subsequent sessions can be booked.

​

E-transfer is the preferred method of payment and can be sent to info@tovtraumarecovery.com. Credit card payments are also available upon request.  Please discuss payment methods with your therapist.

​

Services billed to a Third-Party are subject to different rates and/or administrative fees. Note that third parties such as ICBC, WorkSafe BC, and other insurance carriers do not pay for late cancellation or no show fees and as such these fees will be billed directly to you and must be paid before subsequent sessions can be booked.

​

Virtual Sessions.

At this point in time, we have limited in-person availability.  While some may be concerned that the virtual experience cannot deliver the same quality of support as in-person sessions, we encourage you to book a free consultation as you will see that there are some benefits of conducting counselling sessions in this format.  Also please note that video sessions can be easily accessed via smart phone, tablet, or computer.

​

How do you protect my privacy?

​

At TOV Trauma Recovery Services we take client confidentiality very seriously and adhere to all regulatory guidelines as outlined by the British Columbia Association of Clinical Counsellors (https://bc-counsellors.org).  We keep all client information confidential and do not disclose any information to any person or organization without prior written consent from the client.  

​

We aim to be completely paperless and maintain all client records on secure cloud services that are compliant with the Personal Information Protection Act (PIPA). Client records are maintained for seven years after the therapeutic relationship has expired.  After seven years, the client's file and all corresponding documentation will be deleted and destroyed.